Terms & Conditions

Effective Date: September 1, 2026

1. Reservations

Reservations may be made through our website, by phone, email, or WhatsApp. A reservation is subject to vehicle availability and is confirmed only after you receive confirmation from Hilux Transportation.

2. Pricing and Payments

Quoted rates are based on the service details provided at the time of booking. Additional charges may apply for extra stops, extended waiting time, changes to the itinerary, tolls, parking, airport fees, or services requested after the reservation is confirmed.

We accept major credit and debit cards. Cash payment may be available when arranged in advance.

3. Cancellations and Changes

Cancellations made at least 2 hours before the scheduled pickup time are free of charge. Cancellations made with less than 2 hours’ notice, no-shows, or last-minute changes may be subject to charges.

Please notify us as soon as possible if your itinerary, flight, pickup time, passenger count, luggage, or destination changes.

4. Waiting Time

For airport arrivals, complimentary waiting time begins after the flight lands:

• Domestic arrivals: 45 minutes
• International arrivals: 60 minutes
• Hotel and other pickups: 15 minutes

Additional waiting time may be charged at $1 per minute.

5. Airport Pickups

For airport arrivals, our chauffeur monitors the flight information provided at booking. Meet & Greet service is available at the designated airport meeting point. Guests are responsible for providing accurate flight and contact information and for notifying us of any significant changes.

6. Passenger, Luggage, and Child Seat Information

Passengers are responsible for booking a vehicle suitable for their group size and luggage. Please advise us in advance if you require child seats, have oversized luggage, are traveling with a pet, or need special accommodations.

Child seats and pet-friendly service are available upon request and subject to availability.

7. Passenger Conduct and Vehicle Damage

For the safety and comfort of all passengers, smoking, illegal substances, and unsafe behavior are prohibited in our vehicles. Guests may be responsible for cleaning, repair, or damage charges resulting from spills, excessive mess, or damage caused by passengers.

8. Limitation of Liability

Hilux Transportation is not responsible for delays caused by weather, traffic, road closures, flight delays, airline changes, acts of third parties, or other circumstances beyond our reasonable control. We will always make reasonable efforts to provide safe, reliable, and timely service.

9. Website Use

The content on this website is provided for general information. Rates, availability, and services may change without notice. Unauthorized use of this website or its content is prohibited.

10. Contact Us

For questions about these Terms & Conditions or an existing reservation, please contact Hilux Transportation through our website, by phone, email, or WhatsApp.